Privacy Policy
Effective Date: March 30, 2026
Last Updated: March 30, 2026
Red Carpet Stays is a “doing business as” (DBA) name of Brooks Norris Group LLC. References to “Red Carpet Stays,” “we,” “our,” or “us” throughout this website and related materials refer to Brooks Norris Group LLC, the legal entity responsible for providing services.
Red Carpet Stays respects your privacy and is committed to protecting your personal information.
1. Information We Collect
We may collect:
- Name
- Email address
- Phone number
- Company name
- Billing information
- Booking details
- Government-issued identification (if required for stay verification)
We also collect website usage data via cookies and analytics tools.
2. How We Use Your Information
We use collected information to:
- Process reservations
- Communicate booking details
- Provide customer service
- Deliver VIP services
- Send SMS notifications (if opted in)
- Improve our website and services
- Comply with legal requirements
3. SMS & Mobile Information (A2P 10DLC Compliance)
If you opt into SMS communications:
- We will use your mobile number only for booking-related communication, promotions, marketing, service updates, or requested information.
- Message frequency may vary.
- Message and data rates may apply.
- You may opt out at any time by replying STOP.
- For help, reply HELP.
No Mobile Data Sharing
Mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
4. Data Sharing
We do not sell personal information.
We may share information only with:
- Payment processors
- Property management partners
- Transportation providers (if VIP services are requested)
- Service providers necessary to fulfill your stay.
All third-party vendors are required to maintain data confidentiality.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of transmission over the Internet is 100% secure.
6. Cookies & Tracking
Our website may use cookies to:
- Improve site performance
- Analyze visitor behavior
- Enhance user experience
You may disable cookies through your browser settings.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Request correction
- Request deletion
- Withdraw consent
To exercise these rights, contact us at:
Email: info@service.redcarpetstay.com
Phone: +1 479-446-6838
Mailing Address: 3600 Wheeler Ave. Fort Smith AR, 72901
8. Data Retention
We retain personal information only as long as necessary to:
- Fulfill bookings
- Meet legal obligations
- Resolve disputes
9. Children’s Privacy
Our services are not directed toward individuals under 18. We do not knowingly collect data from minors.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.